You can now upload documents and text to a shared Knowledge Base and make them available to your AI Agent and AI Assistant.

AI Agent: Instead of adding all your product information, pricing, FAQs, or company policies directly into the agent's prompt, you can now upload them as structured files. The agent will search the Knowledge Base and retrieve only what is relevant for each conversation, making responses more accurate and the agent more cost-efficient. The admin can choose which documents each AI Agent has access to, so you have full control over what each one knows.

AI Assistant: When replying to customers, agents can toggle the Knowledge Base on or off directly from the chat to get AI-suggested responses based on your business content. Combined with the Thinking mode, the assistant can generate deeper and more context-aware suggestions.

The Knowledge Base supports PDF, CSV, and plain text files (up to 50,000 characters). All sources are managed from a single shared space and can be reused across multiple agents.

Learn how to set it up here.