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This is a specific where they only send templates via the Public API and don't want agents to send message templates via the chat module.As they are API CLoud, it would be the option to Remove/Hide the template from their account. Instead of deleting

Trata-se de um caso específico em que apenas enviam modelos através da API pública e não querem que os agentes enviem modelos de mensagens através do módulo de chat.Como eles são da API CLoud, seria a opção de Remover/Ocultar o modelo da conta deles. Em vez de apagar

Bloquear o envio de modelos para agentes

Block the sending of templates to agents

An Anonymous User

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Block the sending of templates to agents

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