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Multiple inbox selector

Feature Request

For customers who work with multiple sectors, it's a very common problem that they "lose" the chats because they can't find it between different inboxes.

For agents that work with multiple sectors, they need always being changing between inboxes in order to see if there's a new pending chat.

The same for admins that need to be changing the inbox to review their employee chats.

A possible solution is to give them the possibility to see multiple inbox at the same time, like in the screenshot

Posted by An Anonymous User ·
Status: Completed4 comments

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Comments4

  • Valdir....Luis

    •

    Apr 11, 2025

    extremamente necessário…

    • Pedro Ribeiro

      Team•

      Apr 14, 2025

      Olá Valdir! Hoje estaremos lançando um novo design com novos filtros de conversas. Esses filtros irão permitir que você visualize as conversas de todos os times de uma única vez :)

  • Pedro Ribeiro

    Team•

    Mar 20, 2025

    [Spanish] With the new filters, we allow users to select "All teams” at once, and plan to let the agent create custom filters with multiple teams in the future

  • Pedro Ribeiro

    Team•

    Mar 20, 2025

    [English] With the new filters, we allow users to select "All teams” at once, and plan to let the agent create custom filters with multiple teams in the future