Quick Responses with Variables

Add variable options to agent-customized quick replies to improve customer service—such as the name of the agent responding to the conversation or the name of the customer being responded to. These are just a few examples of the many possible variables that can be used.

Example: /goodmorning
Good morning, {customer_name}. This is {user_responding} speaking.
How can we help you?

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board
💡

Feature Request

Date

6 months ago

Author

Caja Zona 10

Subscribe to post

Get notified by email when there are changes.