Stop bot when an agent takes over the conversation

When the bot is active and an agent sends a message in a conversation, it would be helpful for the bot to automatically stop and for the conversation status to switch to “bot stopped.” This feature is designed to assist customers who have set up the bot but either don’t have teams always active or manage everything from a single team, preventing agents from mistakenly replying to a conversation while the bot continues sending automated messages.

It’s important that this feature triggers based on the moment when the agent actually sends a message, rather than just when the chat is assigned. This is because conversations are often assigned automatically, but the bot may still be handling the conversation. An agent might not realize that the bot is still in control, causing confusion.

A potential improvement could be to introduce a clearer banner or notification, indicating that the conversation is still being managed by the bot, and that the agent must stop the bot before responding.

In summary, this idea aims to enhance bot management, ensuring more clarity on the current status of conversations and preventing the bot from continuing to interact once an agent has taken over the chat.