Support for internal notes in Object Types > Conversation | Public API
Hi, team!
I'd like to suggest an improvement to our Public API that would allow us to create, read, update, and delete internal notes associated with a conversation.
Currently, the conversation object only provides createdAt, closedAt, href and contact, and I couldn’t find anything related to internal notes.
I believe we could expose something like:
internalNotes: [
{
id: string,
author: TeamMember,
content: string,
createdAt: string,
mentions: [TeamMember]
}
]
Additionally, I believe it would also be useful to have webhooks for events such as when a note is created, when a team member is mentioned, or when a note is updated or deleted.
Thank you!
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Comments1
Pedro Ribeiro
Mar 24, 2025
It's already possible to create internal notes and mention other team members via public API:
https://docs.callbell.eu/api/reference/contacts_api/post_contact_conversation_create_note
Let's wait if it appears use cases to implement other actions or webhooks for internal notes