Hi, team!
I'd like to suggest an improvement to our Public API that would allow us to create, read, update, and delete internal notes associated with a conversation.
Currently, the conversation object only provides createdAt, closedAt, href and contact, and I couldn’t find anything related to internal notes.
I believe we could expose something like:
internalNotes: [
{
id: string,
author: TeamMember,
content: string,
createdAt: string,
mentions: [TeamMember]
}
]
Additionally, I believe it would also be useful to have webhooks for events such as when a note is created, when a team member is mentioned, or when a note is updated or deleted.
Thank you!
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Not now
Feature Request
11 months ago

Bryan
Get notified by email when there are changes.
Not now
Feature Request
11 months ago

Bryan
Get notified by email when there are changes.