Support for internal notes in Object Types > Conversation | Public API

Hi, team!

I'd like to suggest an improvement to our Public API that would allow us to create, read, update, and delete internal notes associated with a conversation.

Currently, the conversation object only provides createdAt, closedAt, href and contact, and I couldn’t find anything related to internal notes.

I believe we could expose something like:
internalNotes: [

{

id: string,

author: TeamMember,

content: string,

createdAt: string,

mentions: [TeamMember]

}

]

Additionally, I believe it would also be useful to have webhooks for events such as when a note is created, when a team member is mentioned, or when a note is updated or deleted.

Thank you!

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Upvoters
Status

Not now

Board
💡

Feature Request

Date

11 months ago

Author

Bryan

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