Changelog

We’ve added 2 new upgrades to improve how you run and track your broadcasts.

⏳ 1. Schedule broadcasts for a future date

You can now prepare a campaign and set it to be delivered automatically at the day and time you choose.

This makes it easier to coordinate launches, schedule messages outside working hours, or simply get things done in advance.

📈 2. Real-time broadcast reports

Your broadcast statistics now update in real time.

See success, reads, and response rates as they happen - and continue to receive new data even if responses come in hours later.

There's no need anymore to wait for fixed refresh windows: you always have an up-to-date view of performance.

We’re here if you need anything 🛎️

We’ve introduced 2 enhancements to internal notes feature:

1. Searchable Internal Notes

You can now search internal notes in the chat module. This helps you quickly locate past discussions with relevant context.

2. Attachments in Internal Notes

Internal notes now support images, videos, and documents in addition to text, making it easier to share attachments with your team and keep the conversation in one place.

We hope these improvements make internal notes more efficient and flexible in your day-to-day work.

Callbell team 🛎️

We’ve rolled out 3 major improvements to your broadcast campaigns.

💬 1. Broadcast messages now appear in chat history

No more confusion about where a message came from. Broadcast messages now show directly in the chat history - so agents can instantly see which campaign started the chat.

📊 2. Response rate report

You can now see what percentage of contacts replied to your broadcast. It’s the simplest way to measure how effective your message really was.

🏷️ 3. Tag conversations by campaign

Automatically tag conversations triggered by a broadcast. This makes it easy to segment users by campaign, track performance, and keep your audience organized.

These updates make broadcast campaigns more transparent, trackable, and actionable.