April 9th, 2025

Quick replies attachments: audios, videos, and more!

Quick replies just got more powerful — you can now include attachments in them. Supported file types are:

  • Images

  • Videos

  • Audios

  • Documents

Give a try here at https://dash.callbell.eu/settings/templates.

This update allows you to respond faster and more effectively. For example, by selecting a quick reply, you can now:

  • Send product images or tutorial videos as part of an answer

  • Use voice notes for more personal or detailed support

  • Share manuals, guides, or policy documents directly in a reply

Learn more here.