This would be a new feature that allows the agents of a same account to have conversation with each other (internal chat). This way, agents can chat with each other without consuming Whatsapp API conversations or using internal notes or other channels.

An Anonymous User over 2 years ago

2

When a conversation is assigned to an agent (this mostly apply for the first time the conversation get assigned and the conversation is new), if the first assigned agent doesn't manage it before X minutes, then the conversation is assigned to the first available agent (same as when reassigning the conversations from a new message > agent is offline > reassignment is on)

An Anonymous User about 2 years ago

3

Jun 30

It would be a nice feature to have for those teams which after certain time of a chat (assigned or unassigned) has a pending message that is unread or unanswered, the platform can send an alert to the team so that some else can reply to the customer. It can be an alert or also the option to automatically reassign the chat to another available agent.

An Anonymous User about 2 years ago

2

To add basic analytics to the new bot flow builder.

An Anonymous User over 2 years ago

Hi guys! How are you? 🌻 Based on the use cases of the clients that work with reassignments (there are a lot of them). I was wondering if it is possible to have the history of assignments within a chat. Or at least the last agent that had been assigned to the conversation because when a chat is reassigned, it is difficult to know which was the previous agent that attended the customer because he spent a lot of time talking with the last agent. 🙈 This would make the platform more friendly for sure 💖 I share it here as a question if it would be possible have any time or it would be a complicated feature 🙌

An Anonymous User over 2 years ago

Create a quick message template by inserting a variable (pix key) with a button to copy it (pix key)...

Valdir Luis over 1 year ago

10

To be able to record calls performed in Callbell

Pedro Ribeiro about 2 months ago

1

It would be very useful to use Tag between the conditions of the bot, on top of custom fields and last customer reply. For ex: If Tag is: (CLIENT) -> Then welcome back the client and takes a different direction.

An Anonymous User almost 2 years ago

1

To trigger an automation as soon as the agent closes a conversation in the chat module

Pedro Ribeiro 6 months ago

Para nossa empresa, seria ideal a implementação de um modelo em que, ao atribuir uma conversa a um setor específico (Restricted Chat Agent), o usuário desse setor não tenha acesso às conversas anteriores de outros usuários (Chat Agent ou Admin). No nosso caso, contamos com atendimentos realizados por diferentes profissionais, como nutricionistas, médicos e psicólogos. Dessa forma, é fundamental que esses profissionais não tenham acesso às conversas de atendentes ou administradores, onde constam informações sensíveis, como dados de pagamento, agendas de outros profissionais e outras informações restritas ao setor administrativo.

Marlon 11 months ago

5

It is easier for customers to identify the label term easily. It also helps a lot to identify a special treatment to a segment of customers who have a certain label.

Winy about 1 year ago

1

This feauture would be very helpfull for client who works with different trays or/and bot

An Anonymous User over 1 year ago

Webchat channels can send messages via our public API (currently possible with WhatsApp, but not Webchat)

Jhonny about 1 year ago

For custom roles, allow giving granular access to settings, such as billing, api, tags, templates, etc

Pedro Ribeiro about 1 year ago

1

Sep 30

Or be able to join info of tags + funnel on the link of Metabase we already have There was some customers asking for this because this could help to know more info about the status and category. For example a lead who is un funnel "interested" and have tag "product B", "high quality lead".

An Anonymous User almost 2 years ago

Necesito borrar y editar mensajes de WhatsApp después de enviarlos

Pedro over 1 year ago

3

Poder tener la opción de ver, tal vez a través del modulo de contactos, aquellos contactos que hayan sido bloqueados por el cliente a través de la plataforma, parecido a como se puede ver actualmente desde Whastapp.

Carmen over 1 year ago

Custom fields (photo) are only available after we start or alredy have an active conversation. It would be very good for us SDRs and sales, if we could add custom fields like this when we start a new conversations (photo), so that we can add the number of users, the admin and the company site.

An Anonymous User over 2 years ago

It would be nice to allow customers to independently update their WhatsApp Profile information. Currently, customers who are live with the Facebook embeed flow can do this autonomously from the Business Manager, but the majority of our clients are either live with the traditional Gupshup flow (thus not offer this option) or have difficulty to acces to the Business Manager (access problems for exemple). It would nice to allow this directly from Callbell. Currently, the update of this information is done manually by the team. Additionally, it would be interesting to reproduce the information related to the WABA health on Callbell, in order to inform the client about the status of their line without having to open a ticket with Callbell.

An Anonymous User over 2 years ago

We noticed that once an invoice has been paid, the file that is available in Callbell is still the invoice. The customer has suggested that we make the receipt file available after payment for downloading directly, so that he can verify which credit card has been charged.

An Anonymous User about 2 years ago