Open
Internal chat for agents
This would be a new feature that allows the agents of a same account to have conversation with each other (internal chat). This way, agents can chat with each other without consuming Whatsapp API conversations or using internal notes or other channels.
An Anonymous User About 2 years ago
Open
Internal chat for agents
This would be a new feature that allows the agents of a same account to have conversation with each other (internal chat). This way, agents can chat with each other without consuming Whatsapp API conversations or using internal notes or other channels.
An Anonymous User About 2 years ago
In Progress
Change the chat status Read/Unread
Once a chat is read, it would be nice to have the possibility to change it back as an unread chat and to leave the green bubble to mark it as an unread chat.
An Anonymous User Over 1 year ago
In Progress
Change the chat status Read/Unread
Once a chat is read, it would be nice to have the possibility to change it back as an unread chat and to leave the green bubble to mark it as an unread chat.
An Anonymous User Over 1 year ago
On Hold
Reassign conversation when an agent doesn't manage it before X minutes
When a conversation is assigned to an agent (this mostly apply for the first time the conversation get assigned and the conversation is new), if the first assigned agent doesn't manage it before X minutes, then the conversation is assigned to the first available agent (same as when reassigning the conversations from a new message > agent is offline > reassignment is on)
An Anonymous User Over 1 year ago
On Hold
Reassign conversation when an agent doesn't manage it before X minutes
When a conversation is assigned to an agent (this mostly apply for the first time the conversation get assigned and the conversation is new), if the first assigned agent doesn't manage it before X minutes, then the conversation is assigned to the first available agent (same as when reassigning the conversations from a new message > agent is offline > reassignment is on)
An Anonymous User Over 1 year ago
In Progress
Support WhatsApp Calls
It would be interesting to explore this implementation, as it could add real value to our solution This could be a great feature for our clients like call centers, contact centers, or companies that provide customer support via WhatsApp.
Giacomo 10 months ago
In Progress
Support WhatsApp Calls
It would be interesting to explore this implementation, as it could add real value to our solution This could be a great feature for our clients like call centers, contact centers, or companies that provide customer support via WhatsApp.
Giacomo 10 months ago
Open
Alert for unreplied chats after certain time
It would be a nice feature to have for those teams which after certain time of a chat (assigned or unassigned) has a pending message that is unread or unanswered, the platform can send an alert to the team so that some else can reply to the customer. It can be an alert or also the option to automatically reassign the chat to another available agent.
An Anonymous User Almost 2 years ago
Open
Alert for unreplied chats after certain time
It would be a nice feature to have for those teams which after certain time of a chat (assigned or unassigned) has a pending message that is unread or unanswered, the platform can send an alert to the team so that some else can reply to the customer. It can be an alert or also the option to automatically reassign the chat to another available agent.
An Anonymous User Almost 2 years ago
Open
Agent Assignation Logs
Hi guys! How are you? 🌻 Based on the use cases of the clients that work with reassignments (there are a lot of them). I was wondering if it is possible to have the history of assignments within a chat. Or at least the last agent that had been assigned to the conversation because when a chat is reassigned, it is difficult to know which was the previous agent that attended the customer because he spent a lot of time talking with the last agent. 🙈 This would make the platform more friendly for sure 💖 I share it here as a question if it would be possible have any time or it would be a complicated feature 🙌
An Anonymous User About 2 years ago
Open
Agent Assignation Logs
Hi guys! How are you? 🌻 Based on the use cases of the clients that work with reassignments (there are a lot of them). I was wondering if it is possible to have the history of assignments within a chat. Or at least the last agent that had been assigned to the conversation because when a chat is reassigned, it is difficult to know which was the previous agent that attended the customer because he spent a lot of time talking with the last agent. 🙈 This would make the platform more friendly for sure 💖 I share it here as a question if it would be possible have any time or it would be a complicated feature 🙌
An Anonymous User About 2 years ago
In Progress
Preview last message sent/received
Hi Team, it would be nice if we could have the preview of the last message on the left tab below each contact where it would be easier for us to note down what was the last message sent without clicking the contact again to check the message.
Siva's Masterclass 8 months ago
In Progress
Preview last message sent/received
Hi Team, it would be nice if we could have the preview of the last message on the left tab below each contact where it would be easier for us to note down what was the last message sent without clicking the contact again to check the message.
Siva's Masterclass 8 months ago
PIX KEY - Copy button
Create a quick message template by inserting a variable (pix key) with a button to copy it (pix key)...
Valdir Luis 11 months ago
PIX KEY - Copy button
Create a quick message template by inserting a variable (pix key) with a button to copy it (pix key)...
Valdir Luis 11 months ago
In Review
Restrict tag creation
It would be great to have an option to prevent agents (who do not have access to configuration) from creating new labels, since within the chats, when they are going to assign a label, we give the option to write the name, but if this does not exist, we gives them the option to create it as a new one
An Anonymous User Almost 2 years ago
In Review
Restrict tag creation
It would be great to have an option to prevent agents (who do not have access to configuration) from creating new labels, since within the chats, when they are going to assign a label, we give the option to write the name, but if this does not exist, we gives them the option to create it as a new one
An Anonymous User Almost 2 years ago
In Progress
Bot action: CSAT Survey satisfaction
To send a NPS survey to the contact after closing a conversation, and displaying a report in analytics
Pedro Ribeiro 8 months ago
In Progress
Bot action: CSAT Survey satisfaction
To send a NPS survey to the contact after closing a conversation, and displaying a report in analytics
Pedro Ribeiro 8 months ago
Atribuição sem histórico de mensagem
Para nossa empresa, seria ideal a implementação de um modelo em que, ao atribuir uma conversa a um setor específico (Restricted Chat Agent), o usuário desse setor não tenha acesso às conversas anteriores de outros usuários (Chat Agent ou Admin). No nosso caso, contamos com atendimentos realizados por diferentes profissionais, como nutricionistas, médicos e psicólogos. Dessa forma, é fundamental que esses profissionais não tenham acesso às conversas de atendentes ou administradores, onde constam informações sensíveis, como dados de pagamento, agendas de outros profissionais e outras informações restritas ao setor administrativo.
Marlon 7 months ago
Atribuição sem histórico de mensagem
Para nossa empresa, seria ideal a implementação de um modelo em que, ao atribuir uma conversa a um setor específico (Restricted Chat Agent), o usuário desse setor não tenha acesso às conversas anteriores de outros usuários (Chat Agent ou Admin). No nosso caso, contamos com atendimentos realizados por diferentes profissionais, como nutricionistas, médicos e psicólogos. Dessa forma, é fundamental que esses profissionais não tenham acesso às conversas de atendentes ou administradores, onde constam informações sensíveis, como dados de pagamento, agendas de outros profissionais e outras informações restritas ao setor administrativo.
Marlon 7 months ago
Open
Be able to choose team inbox for "Distribute unassigned conversations"
This feauture would be very helpfull for client who works with different trays or/and bot
An Anonymous User Over 1 year ago
Open
Be able to choose team inbox for "Distribute unassigned conversations"
This feauture would be very helpfull for client who works with different trays or/and bot
An Anonymous User Over 1 year ago
Open
Be able to tag multiple agents at once on internal notes
Would be very helpfull if we want to tag all support team, sales team, etc… as we have on Slack with @sapito It would help to a faster internal communication.
An Anonymous User 12 months ago
Open
Be able to tag multiple agents at once on internal notes
Would be very helpfull if we want to tag all support team, sales team, etc… as we have on Slack with @sapito It would help to a faster internal communication.
An Anonymous User 12 months ago
Sending messages via Public API to the Webchat channel
Webchat channels can send messages via our public API (currently possible with WhatsApp, but not Webchat)
Jhonny 10 months ago
Sending messages via Public API to the Webchat channel
Webchat channels can send messages via our public API (currently possible with WhatsApp, but not Webchat)
Jhonny 10 months ago
On Hold
Roles: Set granular access to settings
For custom roles, allow giving granular access to settings, such as billing, api, tags, templates, etc
Pedro Ribeiro 10 months ago
On Hold
Roles: Set granular access to settings
For custom roles, allow giving granular access to settings, such as billing, api, tags, templates, etc
Pedro Ribeiro 10 months ago
Be able to identify contacts by tag at the start of the bot
It is easier for customers to identify the label term easily. It also helps a lot to identify a special treatment to a segment of customers who have a certain label.
Winy 10 months ago
Be able to identify contacts by tag at the start of the bot
It is easier for customers to identify the label term easily. It also helps a lot to identify a special treatment to a segment of customers who have a certain label.
Winy 10 months ago
Open
Metrics - Add a filter of "Funnel" on "Most Recent Messages" o Metabase
Or be able to join info of tags + funnel on the link of Metabase we already have There was some customers asking for this because this could help to know more info about the status and category. For example a lead who is un funnel "interested" and have tag "product B", "high quality lead".
An Anonymous User Over 1 year ago
Open
Metrics - Add a filter of "Funnel" on "Most Recent Messages" o Metabase
Or be able to join info of tags + funnel on the link of Metabase we already have There was some customers asking for this because this could help to know more info about the status and category. For example a lead who is un funnel "interested" and have tag "product B", "high quality lead".
An Anonymous User Over 1 year ago
Posibilidad de filtrar y ver cantidad de contactos bloqueados
Poder tener la opción de ver, tal vez a través del modulo de contactos, aquellos contactos que hayan sido bloqueados por el cliente a través de la plataforma, parecido a como se puede ver actualmente desde Whastapp.
Carmen 11 months ago
Posibilidad de filtrar y ver cantidad de contactos bloqueados
Poder tener la opción de ver, tal vez a través del modulo de contactos, aquellos contactos que hayan sido bloqueados por el cliente a través de la plataforma, parecido a como se puede ver actualmente desde Whastapp.
Carmen 11 months ago
Open
Put custom fields by opening new conversation
Custom fields (photo) are only available after we start or alredy have an active conversation. It would be very good for us SDRs and sales, if we could add custom fields like this when we start a new conversations (photo), so that we can add the number of users, the admin and the company site.
An Anonymous User About 2 years ago
Open
Put custom fields by opening new conversation
Custom fields (photo) are only available after we start or alredy have an active conversation. It would be very good for us SDRs and sales, if we could add custom fields like this when we start a new conversations (photo), so that we can add the number of users, the admin and the company site.
An Anonymous User About 2 years ago