We’ve rolled out some improvements to Internal Notes to make team collaboration faster and clearer. Here’s what’s new:

1) User Groups

You can now mention multiple teammates at once using user groups. Admins just need to create groups first at: https://dash.callbell.eu/settings/groups

Once that’s done, simply type the team name in a note:

Example: @support can notify all agents in the Support team.

2) Reply to a specific note

You can now reply directly to an internal note. To do that, click on the note’s dropdown menu and select Reply.

The replied note is clearly marked, and all members involved in that note thread are automatically mentioned.

3) Auto “mark as read”

Clicking on a notification now automatically marks the note as read.

Need to revisit it later? You can always mark it as unread from the dropdown directly in the note.

Give it a try and let us know what you think.