We're launching a major update to our analytics module, redesigned from the ground up to better serve your reporting and data analysis needs.

Key Improvements

• Real-Time Updates: Analytics data now updates in real-time, ensuring you always have the latest information at your fingertips.

• Timezones: Display data according to your device's timezone

• Filters: New date, agent, team, and channel filters have been added

• Export: Download any report you need to store and manipulate the data at your end

New Reports

• Active conversations: Understand exactly how many daily conversations your team is handling.

• Message Volume Heatmap: Visual representation of message trends over time.

• First Response Time: Insights into average initial response times.

• Response Time: Evaluate performance across various communication stages.

• Closing Time: Understand and optimize customer resolution durations.

How To Access

Access these enhanced analytics at https://dash.callbell.eu/analytics/conversations

For more detailed instructions and support, visit our Help Center.

We hope you enjoy the new analytics dashboard 🙌 your feedback is always welcome!