We’re excited to announce that agents can now trigger chatbot flows directly during a conversation! This new enhancement opens up powerful automation possibilities, allowing your team to:

• Send NPS surveys or feedback requests at the end of the conversation

• Automate follow-ups with leads

• Collect information from clients without manual intervention

• Send multiple messages, attachments, or instructions at once.

• And much more

How to use:

1. Goes to the automations page: https://dash.callbell.eu/flows/triggers

2. Create an automation by selecting a template or starting from scratch

3. Once saved, the flow becomes available for agents in the chat module.

4. Agents can trigger the automation at any point during a conversation, letting the chatbot handle tasks efficiently.

This update empowers agents to combine the personal touch of human conversations with the efficiency of automation, saving time and improving client experience. 🚀