Get to know Custom Filters! A new way for agents to filter conversations using multiple conditions like:

• Agents or team assigned

• Tags applied

• Channels

• Funnel

• Last message date

• Custom field

Apart from applying the custom filter, it's also possible to save and pin them to the left sidebar for quick access with a single click - perfect for keeping key views always at hand.

How it works

1. Click the Filter button in the inbox.

2. Apply one or multiple conditions.

3. The results update automatically.

4. (Plus plan only) Save your filter to reuse it anytime with a single click.

This update makes it faster than ever to organize, track, and focus on the conversations that matter most.

Read the full guide here.