We’ve rolled out 3 major improvements to your broadcast campaigns.

💬 1. Broadcast messages now appear in chat history

No more confusion about where a message came from. Broadcast messages now show directly in the chat history - so agents can instantly see which campaign started the chat.

📊 2. Response rate report

You can now see what percentage of contacts replied to your broadcast. It’s the simplest way to measure how effective your message really was.

🏷️ 3. Tag conversations by campaign

Automatically tag conversations triggered by a broadcast. This makes it easy to segment users by campaign, track performance, and keep your audience organized.

These updates make broadcast campaigns more transparent, trackable, and actionable.