Roles: Set granular access to settings

For custom roles, allow giving granular access to settings, such as billing, api, tags, templates, etc

Poder almacenar stickers nuevos

Poder tener la opción de que los stickers creados o cargados desde la plataforma queden almacenados para seguirlos utilizando, ayudaría a aquellos clientes que desean usar sus stickers personalizados para sus empresas. Gracias!

Sort conversations by the most recent message (sent or received).

Agregar Variables en botones

Meta permite utilizar urls dinamicas en botones. Necesito tener esto disponible

Bulk Product Upload for the Sales Analytics

Implement a bulk upload functionality for the sales analytics module to allow the simultaneous entry of multiple products for clients with high-volume inventories.

Forçar uma conversa para PENDENTE

Temos um grande problema quando uma conversa está sendo gerenciada pelo Bot e, em certo momento, o bot avisa que vai fazer a transferência para um agente. Como a ultima interação foi do Bot, a conversa é transferida como ABERTA para o agente. Porém, o correto seria ela estar como PENDENTE, já que o cliente está aguardando uma interação do agente que recebeu a transferência. Minha sugestão é ter uma forma de colocar a conversa em PENDENTE no fluxo do bot.

Templates Variaveis

Seria ideal poder criar templates com botoes diferentes, que possam tem um botão de chamado a ação, ligação, e um botão personalizado, tudo junto assim como em Meta.

Automation closing chat trigger

To trigger an automation as soon as the agent closes a conversation in the chat module

Quick Responses with Variables

Add variable options to agent-customized quick replies to improve customer service—such as the name of the agent responding to the conversation or the name of the customer being responded to. These are just a few examples of the many possible variables that can be used. Example: /goodmorning Good morning, {customer_name}. This is {user_responding} speaking. How can we help you?

WhatsApp flow a mensagem no bot é só linha contínua, deve ter opção de campo maior com possibilidade de pular linha

Olá, uma observação quando coloca um flow no bot, a parte de mensagem do flow a mensagem que aparece acima do botão é somente um link contínua, então não dá pra editar corretamente como se fosse uma mensagem normal, isso dificulta editar o texto para ficar bem estruturado.

Não, consigo copiar uma foto desde um site e enviar por callbell

Olá atualmente preciso enviar fotos de um site para os clientes, porem não é possível colar na Callbell, está funcionalidade funciona hoje muito bem no WhatsApp convencional e inclusive em WhatsApp web, deixa até incluir varias. Segue vídeo em anexo.

WhatsApp calls recording

To be able to record calls performed in Callbell

Integrar salud de la línea en Callbell

Actualmente para saber la salud de la línea hay que ir a los BM para comprobarlo, los responsables de los equipos de Callbell por norma general no tienen ese acceso. Integrando esa información en Callbell hace más ágil la gestión.

Meta Conversion API

The Meta Conversions API allows sending conversion and lead generation events data directly to Meta in order to optimize campaigns in Meta ads

Display the message of the broadcast campaign within the conversation

When sending a broadcast campaign, clients are unable to view the broadcasted template message when they receive a reply in the conversation. Please make it possible for them to see the broadcast message within the conversation, so they can easily identify which campaign they are responding to.

Programming (schedule) a broadcast for a future date

Possibility of programming a broadcast for a future date. Some customers ask for this in order to schedule broadcasts outside of working hours, especially holidays and weekends. Also to anticipate this activity on weekdays (when there are several broadcasts to be organized)

Change the chat status Read/Unread

Once a chat is read, it would be nice to have the possibility to change it back as an unread chat and to leave the green bubble to mark it as an unread chat.

Support WhatsApp Calls

It would be interesting to explore this implementation, as it could add real value to our solution This could be a great feature for our clients like call centers, contact centers, or companies that provide customer support via WhatsApp.

Auto Close Conversation After X Time

Editable feature where admin user can configure the conversations that had last message sent from user/operators' side to close after an X period of time has elapsed.

Restrict tag creation

It would be great to have an option to prevent agents (who do not have access to configuration) from creating new labels, since within the chats, when they are going to assign a label, we give the option to write the name, but if this does not exist, we gives them the option to create it as a new one

Show the number of conversations

Show the number of chats that have All chats, My chats and Favorites, according to the filters that are configured in the chat module.

Be able to listen x1.5 x2 speed on audios

please 🥲 This would very helpfull for support team with this type of clients hehe does not apply for marisol's audios 😝

Enhancing the internal notes functionality

It would be interesting to work together on improving internal notes to make them more efficient and somewhat similar to an internal live chat system. Instead of developing a full-fledged internal live chat, we could consider creating a hybrid system where internal notes allow further interactions among agents. Here are some examples of how I imagine this functionality: 1. The ability to reply to an internal note as if it were a Slack thread. This would prevent situations with multiple Scattered sequences of internal notes on a single conversation and create a more streamlined communication system. Automatic notifications could be sent to all participants of a specific thread (e.g., if user B replies to a thread of an internal note created by user A, where user C is mentioned, both users A and C would receive a notification).2. The ability to include, alongside text, media such as images, documents, and audio files in the notes, which could be viewed internally and remain private within the system.3. A reaction system that allows quick responses to a specific internal note. These are some ideas and suggestions that I believe could make internal notes more powerful, efficient, and performant while addressing customer requests for internal chat functionality.

Multiple inbox selector

For customers who work with multiple sectors, it's a very common problem that they "lose" the chats because they can't find it between different inboxes. For agents that work with multiple sectors, they need always being changing between inboxes in order to see if there's a new pending chat. The same for admins that need to be changing the inbox to review their employee chats. A possible solution is to give them the possibility to see multiple inbox at the same time, like in the screenshot